Improved Approach to Quality Control of Telecommunication Service Providers

Abstract

The modern development of telecommunications and telecommunication providers requires an increasing level of service provision. It is explained by the fact that the formation of a market for network services has increased attention to issues of quality control, both by regulators and by providers themselves. To ensure compliance with the specified level of quality of service provision, telecommunication providers develop algorithms and solutions to control the quality of service provision, based on different criteria, by themselves. However, these solutions are not universal for different types (quantitative, qualitative, etc.) of service quality indicators. This article proposes an improved approach to quality control of telecommunication service providers. The implementation of the proposed approach is performed using the ontological model of service quality indicators given by the provider and the dynamically changing workflow, which provides versatility and computer-aided quality of service control. The proposed approach allows to make the process of quality control of service delivery transparent and reduce the involvement of expert analysts in this process.